Help Center

Welcome to our help center! This page is designed to provide you with all the resources you need to use FirstTwo effectively.
Here you'll find Instructor bios and contact information, Training Options, detailed Tutorials Videos, User Guides, and contact information for our support team.

Keep in mind that FirstTwo support or training never comes with an additional cost.

Instructors
 
Training Options
 
Documentation
 
Videos
 
About Us

Instructors


Training Options

Never an additional charge for any of our training services

Webinar


 
 
Schedule an in-depth webinar training and learn everything you need to know about FirstTwo. The training will include every feature of FirstTwo. This training always proves to enhance usage and success. We can schedule these training sessions for any time of day to accommodate all shifts.
Contact Training
 

In Person


 
 
Level up your FirstTwo skills with our intensive in-person training. Learn from expert instructors on-site, network with peers, gain practical knowledge and engage in discussions that enhance the success of your FirstTwo searches. Our training team will travel upon request.
Contact Training
 

Self Learning Videos


 
 
As part of our ongoing commitment to your knowledge of FirstTwo, we've launched a library of short training videos. These videos offer quick refreshers and in-depth learning on key topics.
Videos
 

eLearning FirstTwo Academy


 
Complements our existing training options, providing a more comprehensive approach to skill-building while reducing the need for in-person training and minimizing disruptions to shifts.

This interactive training offers:
Real-world Scenarios: Practice with tools you’ll use in the field.
Interactive Learning: Engage with dynamic content.
Efficient Skill Building: Gain expertise on your schedule, anytime, anywhere.
Reporting: Track officers progress and completion

How to Get Started: Participating is easy. Just contact training@firsttwo.com if you are interested in setting this up for your agency and we will provide you with access via a link to our Learning Management System. The module takes approximately 25-30 minutes to complete, and personnel will receive a certificate for completing the course.
Contact Training
 

Documentation - Learn More


  FirstTwo Marketing and Background Information



 
Marketing Brochure

Simple marketing explaination of what we do
 
Frequently Asked Questions (FAQ)

We took 95% of your common questions and built this quick to read guide
 
Testimonials
Read actual officer testimonials on how FirstTwo was utilized

  FirstTwo Administration



 
Administration Guide

For Administrators of FirstTwo
 
Customer Setup

For licensed agencies please send us this form for setup

  FirstTwo Features



 
Active Incident Tutorial

Easy guide on making an active incident in real-time
 
Add a FirstTwo Layer

Tutorial to build and share a data layer with your team or agency
 
Add a Camera Canvas Layer

Easy way to add cameras in your city or county

FirstTwo Training Videos


Layers Tutorial